With Spring Festival travelers flooding Guangzhou South Railway Station, Chen Xuan can be found weaving through the waiting hall each day, offering directions, answering questions and easing journeys for overseas visitors.

Fluent in English, Korean, Japanese and Nepali, Chen, the passenger service agent assisted more than 300 foreign travelers in the first five days of the annual travel rush alone. From ticket inquiries to boarding guidance, Chen helped make first-time visits to China smoother and less stressful.